Where we ship
Holiday Depotz ships to street addresses and P.O. Boxes in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or military APO, FPO and DPO addresses. Orders to those destinations cannot be completed at checkout.
Where your order ships from
Our products are made by our manufacturing partner and ship directly from their warehouse overseas to your address in the United States. We do not operate a retail store, showroom or warehouse in the United States; the address on our Contact page is our registered business address only.
How long delivery takes
All timeframes below are business days, Monday through Friday, and exclude weekends and public holidays.
- Order processing: 3 to 5 business days. Your order is checked, packed and handed to the carrier.
- Transit: 8 to 12 business days.
- Total estimated delivery: 11 to 17 business days from the day you place your order.
Orders placed after 6:00 PM MT begin processing on the next business day. Orders placed on a weekend or public holiday begin processing on the next business day.
Shipping cost
| Order total | Shipping |
|---|---|
| Under $60.00 | $7.95 flat rate |
| $60.00 or more | Free |
The $60.00 free shipping threshold is applied to your order total after any discount codes are deducted, and before tax.
Carriers
We ship with USPS and FedEx. Orders addressed to a P.O. Box are always sent with USPS, because FedEx does not deliver to P.O. Boxes.
Duties and taxes
Import duties on your order are already included in the price you see on the product page. You will not be asked to pay any additional import duty or customs charge when your parcel is delivered. Sales tax, where it applies, is calculated and shown at checkout and is not included in the displayed product price.
Tracking
We email a tracking number as soon as the carrier scans your parcel. Tracking can take 2 to 3 business days to start updating after the number is issued.
Changing or cancelling an order
You can cancel an order within 24 hours of placing it, at no charge. Email support@holidaydepotz.com with your order number. After 24 hours the order may already be with the warehouse and we can no longer stop it; you can still return it under our Refund Policy.
Delayed or missing parcels
If tracking has not updated for 7 business days, or the total estimate above has passed, email us and we will open a case with the carrier. If the parcel is confirmed lost we will send a replacement or refund you in full.
Questions
Email support@holidaydepotz.com or call +1 323-287-3212. We reply to email within 24 hours.