Shipping policy

Where we ship

Holiday Depotz ships to street addresses and P.O. Boxes in the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or military APO, FPO and DPO addresses.

Where your order ships from

Holiday Depotz is an online retailer. Our jewelry comes from independent suppliers and ships directly from their warehouse outside the United States to your address. We do not operate a retail store, showroom or warehouse in the United States; the address on our Contact page is our registered business address only.

How long delivery takes

All timeframes are business days, Monday through Friday, excluding weekends and public holidays.

Order processing: 3 to 5 business days. Your order is checked, packed and handed to the carrier.
Transit: 8 to 12 business days.
Total estimated delivery: 11 to 17 business days from the day you place your order.

Orders placed after 6:00 PM MT begin processing on the next business day. Orders placed on a weekend or public holiday begin processing on the next business day.

Shipping cost

Order total	Shipping
Under $60.00	$7.95 flat rate
$60.00 or more	Free

The $60.00 free shipping threshold applies to your order total after any discount codes are deducted, and before tax.

Carriers

We ship with USPS and FedEx. Orders addressed to a P.O. Box are always sent with USPS, because FedEx does not deliver to P.O. Boxes.

Duties and taxes

Import duties are included in our product prices. You will not be asked to pay duties, taxes or carrier fees when your parcel is delivered. We do not currently collect sales tax at checkout. If that changes, any sales tax will be shown at checkout before you pay.

Tracking

We email a tracking number as soon as the carrier scans your parcel. Tracking can take 2 to 3 business days to start updating after the number is issued.

Changing or cancelling an order

You can cancel an order within 24 hours of placing it, at no charge. Email support@holidaydepotz.com with your order number. After 24 hours the order may already be with the warehouse and we can no longer stop it; you can still return it under our Refund & Returns Policy.

Delayed or missing parcels

If tracking has not updated for 7 business days, or the total estimate above has passed, email us and we will open a case with the carrier. If the parcel is confirmed lost we will send a replacement or refund you in full.