Delivery
How long will my order take?
11 to 17 business days in total: 3 to 5 business days to prepare your order, then 8 to 12 business days in transit. Business days are Monday to Friday and exclude public holidays. Orders placed after 6:00 PM MT start processing the next business day.
Where does my order ship from?
From our manufacturing partner's warehouse overseas, direct to your address. We do not hold stock in the United States.
What does shipping cost?
$7.95 flat rate. Free once your order total reaches $60.00 after any discount codes.
Which states do you ship to?
The 48 contiguous states, plus Washington D.C. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO, FPO and DPO addresses.
Do you deliver to P.O. Boxes?
Yes. P.O. Box orders are sent with USPS, because FedEx does not deliver to them.
Which carriers do you use?
USPS and FedEx.
When do I get tracking?
As soon as the carrier scans your parcel. Tracking sometimes takes 2 to 3 business days to start updating after the number is issued.
Sizing and products
Which size should I order?
Sizes run Small through to the largest size shown in the dropdown on each product page. Sizing is set by the manufacturer. If it does not fit, return it within 30 days and we pay the return shipping.
Will the color match the photos?
Close, but screens vary. If a shade matters to you, email us before ordering and we will tell you what we know about it.
Payment, tax and duties
How can I pay?
By card at checkout, processed by Stripe.
Do I pay import duty when the parcel arrives?
No. Import duties are already included in the price you see.
Is sales tax included in the price?
No. Where sales tax applies it is calculated and shown at checkout.
Changes, returns and refunds
Can I cancel my order?
Yes, within 24 hours of placing it, free of charge. Email us your order number.
What is your return window?
30 days from the day your order is delivered.
Who pays for return shipping?
We do. Email us and we send a prepaid label. There is no restocking fee.
What condition does the item need to be in?
Unworn, unwashed, tags still attached and in its original packaging. If the item arrived faulty or we sent the wrong thing, send us photos instead and these rules do not apply.
Do you refund the original $7.95 shipping?
Not if you changed your mind. Yes, in full, if the item was faulty, damaged or the wrong item.
When will I see the refund?
We issue it within 5 to 7 business days of the warehouse receiving your return. Your bank then takes a further 3 to 10 business days to post it.
Can I exchange for another size or color?
Yes, subject to availability. Say so in your first email.
Contact
How do I reach a person?
Email support@holidaydepotz.com or call +1 323-287-3212. We reply to email within 24 hours, Monday to Friday.
Full detail is in our Shipping Policy and Refund & Returns Policy.