Delivery
How long will my order take?
11 to 17 business days in total: 3 to 5 business days to prepare your order, then 8 to 12 business days in transit. Orders placed after 6:00 PM MT start processing the next business day.
Where does my order ship from?
From our supplier's warehouse outside the United States, direct to your address. We do not hold stock in the United States.
What does shipping cost?
$7.95 flat rate. Free once your order total reaches $60.00 after any discount codes.
Which states do you ship to?
The 48 contiguous states, plus Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO, FPO and DPO addresses.
Do you deliver to P.O. Boxes?
Yes. P.O. Box orders are sent with USPS.
When do I get tracking?
As soon as the carrier scans your parcel. Tracking can take 2 to 3 business days to start updating.
Sizing and materials
How do I find my ring size?
Measure the inside diameter of a ring that fits and compare it with our Ring Size Guide. Between two sizes, choose the larger one. If it does not fit, you can exchange it for another size within 30 days, subject to availability.
What metal is it?
The product title names the metal as our supplier describes it. "Sterling silver" or "925" means 92.5% silver. "Plated" means a thin layer of gold or another metal over a base metal or over silver. "Gold-tone" describes color, not gold content.
How do I care for plated jewelry?
Take it off before washing your hands, showering, swimming or exercising, and store it dry. Plating wears with friction over time.
Will the color match the photos?
Close, but screens vary. If a shade matters to you, email us before ordering and we will tell you what we know about it.
Payment, tax and duties
How can I pay?
With the payment methods shown at checkout. Card details are handled by our payment processor; we never see or store your full card number.
Do I pay import duty when the parcel arrives?
No. Import duties are included in our prices, and nothing is collected at delivery.
Do you charge sales tax?
We do not currently collect sales tax at checkout. If that changes, any sales tax will be shown at checkout before you pay.
Changes, returns and refunds
Can I cancel my order?
Yes, within 24 hours of placing it, free of charge. Email us your order number.
What is your return window?
30 days from the day your order is delivered.
Who pays for return shipping?
We do. Email us and we send a prepaid label. There is no restocking fee.
What condition does the item need to be in?
Unworn and undamaged, free of lotion or perfume residue, with any tags still attached, and in its original packaging with any pouch, box, backs or extenders. If the item arrived faulty or we sent the wrong thing, send us photos instead and these rules do not apply.
Do you refund the original $7.95 shipping?
Not if you changed your mind. Yes, in full, if the item was faulty, damaged or the wrong item.
When will I see the refund?
We issue it within 5 to 7 business days of the warehouse receiving your return. Your bank then takes a further 3 to 10 business days to post it.
Contact
How do I reach a person?
Email support@holidaydepotz.com or call +1 323-287-3212, Monday to Friday, 9 AM to 5 PM MT. We reply to email within 24 hours.
Full detail is in our Shipping Policy and Refund & Returns Policy.