Refund & Returns Policy

The short version

You have 30 days from the day your order is delivered to request a return. We pay for the return shipping label, and there is no restocking fee. Email us first so we can send you the label.

How to start a return

Email support@holidaydepotz.com with your order number and the item you want to return.
We reply within 24 hours with a prepaid return label and the return address.
Pack the item, attach the label and drop the parcel off with the carrier shown on the label.
We email you when the warehouse receives it.

Please do not send anything back before you have a label from us. Parcels returned without one can go missing and we cannot match them to your order.

Condition we can accept

If you simply changed your mind, the item must be:

unworn and unwashed, with no smoke, perfume or pet hair on it;
free of stains, marks and damage;
with the original tags still attached;
in its original packaging, with any accessories that came with it.

If the item is faulty or we sent the wrong thing

Email us photos of the item and of the shipping label on the parcel within 30 days of delivery. We will replace it or refund it in full, including the original shipping charge, and the condition rules above do not apply.

Exchanges

We exchange for a different size or color of the same item, subject to availability. Tell us in your first email which size or color you want. If it is not available we refund you instead.

What we refund

Situation	Product price	Original $7.95 shipping	Return label
You changed your mind	Refunded in full	Not refunded	Free, we pay
Faulty, damaged or wrong item	Refunded in full	Refunded	Free, we pay

There is no restocking fee on any return.

When the money reaches you

We issue the refund within 5 to 7 business days of the warehouse receiving your return.
Your bank or card issuer then takes a further 3 to 10 business days to post it to your account.

Refunds always go back to the original payment method. We cannot refund to a different card or account.